Arrival and stay

Arrival and check-in

Check-in: To collect the keys, you must check in beforehand. Check-in and key collection can be done at the central reception from 4 p.m. to 12 midnight. Together with the keys, you will receive useful information for your stay.

For arrivals outside the scheduled arrival times (from 4 p.m. to 12 midnight), you must self-check-in. This check-in process is explained in the instructions you will receive in your booking confirmation email.

Check-in and key collection can only be carried out by the person responsible for the reservation or by a duly authorised person.

According to local legislation, it is compulsory to present the original documents (passport or ID card) of all people over 16 years of age using the flats, as well as paying the officially established tourist taxes.

Reception service

Our reception service is available throughout the year, including public holidays. The telephone answering service is available 24 hours a day, every day of the week. In addition, there is a free telephone in each accommodation, which can be used to speak to reception or make local calls.

Security regulations

In order to enjoy a pleasant and trouble-free stay, we recommend that you review and take into account the security regulations protocol that is handed out at check-in.

It is important that all guests in each accommodation are familiar with these safety regulations.

End of stay

Check-out must take place before 11 a.m. To request information and availability of a late check-out, please ask the reception during your stay.