Frequently Asked Questions about Tarter Mountain Suites & Chalets

You can book your accommodation in Andorra directly from our official website. Simply select your arrival and departure dates, the number of people, and the type of apartment, loft, or chalet that best suits your stay.

By booking directly with Tarter Mountain Suites & Chalets, you can access better conditions, exclusive offers and personalized attention to prepare your stay in El Tarter, Ransol and near Grandvalira.

Yes. For group bookings or bookings of multiple apartments in Andorra, we recommend contacting our team directly. This way, we can help you find the most suitable option based on the number of people, dates, layout, and your specific needs.

Once you have made your reservation, you will receive a confirmation email with details of your stay, the services included, the applicable conditions and the information needed to prepare for your arrival in Andorra.

To request changes to a confirmed booking, you must contact our team directly. Modifications will be subject to availability and the conditions of the selected fare.

We offer different rates depending on the selected option: non-refundable, 7-day flexible, and 14-day flexible. Specific payment, cancellation, and refund terms are indicated during the booking process and should be reviewed before confirming your stay.

Check-in is from Monday to Sunday, from 4:00 PM to 8:00 PM. If you plan to arrive outside of these hours, it is important to let us know in advance so we can provide you with the necessary instructions.

Yes. If you arrive after reception closes, you can check in yourself by following the instructions provided before your arrival.

Next to the reception door, you'll find an exterior safe. Enter the code provided earlier, turn the lever, and collect the envelope labeled with your name. Inside, you'll find the keys and directions to your apartment.

The following morning, you will need to go to reception to present the ID or passport of all guests, complete the official registration and settle any outstanding payments, if applicable.

Check-in and key collection must be done by the person responsible for the reservation or a duly authorized person.

It is mandatory to present the ID card or passport of all guests to complete the official registration of the accommodation.

Check-out must be before 11:00 AM. If you wish to request a later check-out, you can check availability and conditions for late check-out during your stay.

Our apartments and chalets in Andorra are located in El Tarter and Ransol, two mountain villages near Grandvalira and the Incles Valley. An ideal location to enjoy skiing, nature, and the alpine atmosphere all year round.

The booking includes bed linen and towels, heating, complimentary toiletries, and use of the reserved accommodation. The apartments feature a fully equipped kitchen and various amenities depending on the selected type.

Yes. Our apartments, lofts and chalets in Andorra have fully equipped kitchens so you can comfortably organize your stay, prepare breakfast before skiing or enjoy a quiet dinner after a day in the mountains.

Yes. The accommodations have wifi so you can stay connected during your stay, check plans in Andorra, plan routes, review bookings, or work if you need to.

Yes. The accommodations have heating to ensure a warm and comfortable stay at any time of year, especially after a day of skiing or outdoor activities.

Yes, we offer cribs and high chairs upon prior request and subject to availability. This service may incur additional charges, so we recommend requesting it before arrival.

Some accommodations offer covered parking upon request, subject to availability and booking conditions. We recommend checking availability and any applicable additional charges before arrival.

Yes, ski storage may be available upon request, with limited spaces and possible additional charges. We recommend booking in advance, especially during the ski season.

Yes. Our team can help you with booking ski passes, renting ski equipment, and other services related to your stay in Grandvalira. These services may be subject to availability and additional charges.

Weekly cleaning is included. You can also request daily cleaning or turndown service upon request, subject to availability and any additional charges.

In accommodations with a fireplace, fireplace service and firewood deliveries can be requested upon request and may incur additional charges.

Yes, a pre-purchase management service may be available upon request and may incur additional charges. It's a convenient way to get to the apartment and start your mountain stay more comfortably.

Yes, medium-sized dogs are welcome under certain conditions and always subject to prior confirmation by the accommodation. The maximum weight allowed is 15 kg, and up to two pets are allowed per booking. Cats and ferrets are not allowed.

No. Pets cannot be left alone or unattended in the apartment or in common areas. It is also not permitted to confine them in bedrooms, bathrooms, balconies, or terraces.

Pets must always be kept on a leash in common areas and around the building. They are not allowed on beds, sofas, or cribs, nor are they allowed to be walked in undesignated areas, patios, gardens, terraces, or other common spaces not intended for pets.

Yes. Staying with a pet may have a supplement depending on the length of the reservation: 55€ for 1 to 3 days, 60€ for 4 to 7 days and, from 7 days onwards, 60€ + 7€ per additional day, up to a maximum of 100€.

Andorra applies a mandatory tourist tax to all persons aged 16 and over. The amount is 2,09€ per person per night, with a maximum limit of 14,63€ per person.

Citizens of the European Union must travel with a valid national identity card or passport. Travelers from countries outside the European Union and the Schengen Area should check entry requirements, visas, and necessary documentation before traveling.

Yes. Andorra is not part of the European Union, so mobile data usage may incur additional costs. We recommend checking roaming rates with your phone company before traveling.

Andorra is a high mountain destination. In winter, we recommend checking road conditions before starting your trip and carrying appropriate equipment, such as snow chains or snow covers, if weather conditions require it.

From our apartments in El Tarter and Ransol you can enjoy skiing in Grandvalira, hiking trails, cycling, nature activities and mountain plans throughout the year.